Master Terms of Use

Last updated: 2026-04-25

for the SOVIRO Mobile Application and Related Digital Platform

1. Introduction and Acceptance

These Terms of Use (“Terms”) govern access to and use of the SOVIRO App mobile application (the “App”) and the related digital platform operated by Digital Supremacy B.V. (“Digital”, “we”, “our”, or “us”).

The App forms part of a broader digital platform owned and technically operated by Digital, including the related internal systems used to support account management, order routing, technical support, platform security and related digital operations.

By accessing, installing, registering for, or using the App, you agree to be bound by these Terms.

These Terms should be read together with:

the Privacy Policy;
the country-specific seller and consumer information made available in the App and/or through the Legal Documents section on Digital’s website;
the local seller’s Politicas page applicable to your country; and
the local sales, delivery, return, complaint and consumer terms applicable to the sale of products in the user’s country.

If you do not agree to these Terms, you must not use the App.

2. About the App and the Digital Platform

The App and the related digital platform are owned and technically operated by Digital Supremacy B.V.

Digital acts as the owner and technical operator of the App and the related digital platform, including the underlying software, infrastructure, hosting environment, account systems, internal order management systems, support systems and related digital tools.

The App is available to users in Chile, Peru and Colombia.

Important: Products displayed and offered through the App are sold by the local seller applicable to the user’s country, and not by Digital, unless expressly stated otherwise.

Country-specific seller details and local commercial information are made available:

in the App;
through the Legal Documents section on Digital’s website; and/or
through the applicable local seller’s Politicas page.

3. Eligibility

You may use the App only if:

you are legally capable of entering into binding arrangements under the law applicable to you;
you meet any applicable minimum-age requirement for use of the App or purchase of products through it;
you provide accurate, complete and current information when required; and
your use of the App is not prohibited by applicable law.

Where the App includes an age confirmation step or country-specific age limitation, you must provide truthful information.

If you do not meet the applicable eligibility requirements, you must not create an account, place orders, or use the App.

4. User Account

Certain features of the App require registration and the creation of a user account.

You are responsible for:

ensuring that the information you provide is accurate and kept reasonably up to date;
maintaining the security of your device and any authentication method used to access the App;
safeguarding your account credentials and any verification means associated with your account; and
activities carried out through your account, except to the extent that such activity results from unauthorized use not attributable to you.

You must promptly notify us if you believe your account has been compromised, misused, or accessed without authorization.

Digital may suspend, restrict, or require additional verification of an account where reasonably necessary to protect the App, users, local sellers, service providers, or the integrity of the platform.

5. Application Use Rules

This section sets out the rules for using the App. It is intended to function as the application use policy within these Terms.

You may use the App only for lawful purposes and in accordance with these Terms.

You must not:

use the App for unlawful, fraudulent, abusive, misleading, or harmful purposes;
provide false, inaccurate, incomplete, or misleading information;
impersonate another person or create an account using information that does not belong to you;
create fraudulent, abusive, or artificial orders;
misuse support channels, complaint channels, return procedures, promotional tools, referral tools, discounts, coupons, loyalty features, or any other benefit mechanisms;
interfere with, disrupt, overload, reverse engineer, compromise, or attempt to compromise the operation, integrity, availability, or security of the App or the related platform;
attempt to bypass technical restrictions, access controls, authentication mechanisms, regional settings, eligibility requirements, or security measures;
access or attempt to access accounts, systems, data, or functions that you are not authorized to access;
scrape, copy, extract, crawl, index, or systematically harvest data or content from the App without authorization;
use bots, automated tools, scripts, or similar technologies to interact with the App without authorization;
reverse engineer, decompile, disassemble, or attempt to derive the source code of the App, except where such restriction is prohibited by applicable law;
upload malicious code, malware, harmful scripts, or content intended to damage or interfere with the App;
use the App in a way that infringes the rights of Digital, local sellers, other users, service providers, or third parties; or
use the App in a manner that may expose Digital, local sellers, service providers, or other users to legal, operational, security, reputational, or financial risk.

Digital may take reasonable measures to prevent or stop misuse of the App, including limiting, suspending, or terminating access, blocking certain actions, requiring verification, or preserving records for security, fraud prevention, dispute handling, or legal compliance purposes.

6. Product Information and No Medical Advice

The App may include information relating to products, ingredients, characteristics, directions, benefits, precautions, general wellness content, or other product-related information.

Unless expressly stated otherwise and to the maximum extent permitted by applicable law:

information in the App is provided for general informational and commercial purposes;
it does not constitute medical advice, diagnosis, treatment, or a healthcare service;
it does not replace consultation with a qualified healthcare professional;
it should not be understood as a guarantee of any specific result, effect, outcome, or health improvement; and
it must be interpreted together with the product label, applicable instructions, warnings, and country-specific requirements.

You are responsible for assessing whether a product is suitable for you, including in light of allergies, sensitivities, pregnancy, lactation, medical conditions, medication use, age, or other personal circumstances.

If you have any medical condition, are pregnant or breastfeeding, use medication, have allergies, or are uncertain whether a product is suitable for you, you should consult a qualified healthcare professional before using the product.

Product information, images, labels, descriptions, packaging, availability, and prices may be updated or corrected from time to time, subject to applicable consumer law.

7. Orders and Sales of Goods

The App enables users to browse products, create orders, and monitor the status of orders.

Digital is not the seller of goods unless expressly stated otherwise.

The sale of products, including:

product availability;
pricing;
local taxes;
delivery;
returns;
withdrawal, retracto, refund, reversal, or complaint rights;
consumer support;
local commercial documentation; and
other local seller obligations,

is governed by the local seller applicable to the user’s country and the related local legal materials made available in the App and/or through the applicable local seller’s Politicas page.

Before confirming an order, users should review the legal information and local commercial terms applicable to their country of purchase.

The App may display country-specific seller information, delivery conditions, payment options, and support routes before or during the checkout process.

8. Country-Specific Seller and Commercial Information

Additional country-specific information may apply depending on the user’s country, including:

the identity of the applicable local seller;
local seller contact details;
local support and complaint channels;
local sales, delivery, return, refund, retracto, PQR, Libro de Reclamaciones, or similar consumer procedures; and
other country-specific consumer or legal disclosures.

Such information may be made available:

in the App;
through the Legal Documents section on Digital’s website; and/or
through the applicable local seller’s Politicas page.

Please refer to the country-specific documents and local legal materials applicable to your country of purchase.

9. Payment Methods and Order Confirmation

Available payment methods are displayed in the App before order confirmation.

Where the App supports payment on delivery or cash on delivery (COD), this will be indicated before order confirmation.

If online payments or additional payment methods are introduced, additional terms, payment disclosures, refund rules, chargeback rules, reversal rules, or payment provider terms may apply and will be made available as required by applicable law.

An order may be subject to confirmation, stock availability, delivery coverage, verification, fraud prevention checks, operational feasibility, and applicable local seller procedures.

Suspension or termination of access to the App does not automatically cancel orders already accepted by the relevant local seller, unless expressly stated otherwise or required by applicable law.

10. Promotions, Discounts and Feature Availability

The App may, from time to time, display or enable promotional features, discounts, coupons, loyalty features, referral features, benefits, campaigns, or other commercial incentives.

Such features may be:

available only in certain countries;
available only to eligible users;
limited by validity period, product category, stock, campaign conditions, or operational rules;
modified, suspended, or discontinued;
subject to separate conditions made available in the App or through the applicable local seller’s legal materials.

Unless expressly stated otherwise, promotional features do not create a right to cash redemption, transfer, compensation, or continued availability.

Digital and/or the applicable local seller may take reasonable measures to prevent misuse, fraud, self-referral, duplicate participation, artificial activity, or abuse of promotional mechanisms.

11. Availability, Updates and Maintenance

We may modify, suspend, update, replace, discontinue, restrict, or disable all or part of the App or its features at any time, including for reasons related to:

maintenance;
technical upgrades;
security;
legal compliance;
product development;
operational requirements;
feature changes;
third-party service availability; and
availability of internal systems necessary for platform operation.

We do not guarantee that the App will be available at all times, free from errors, or free from interruptions.

We may also modify the App to comply with legal, regulatory, technical, security, operational, or platform requirements, including Google Play requirements.

12. Intellectual Property

The App, the related digital platform, internal order management systems, software, interfaces, layouts, designs, content structure, databases, trademarks, logos, visual assets, text, documentation, and related materials made available by Digital are owned by Digital or used by Digital under valid rights.

Except for the limited right to use the App for its intended purpose, nothing in these Terms grants any ownership, license, transfer, assignment, or intellectual property right to you.

You may not:

copy, reproduce, distribute, sell, sublicense, or commercially exploit the App or its content;
create derivative works from the App or platform;
use Digital’s trademarks, names, logos, or brand assets without prior written consent;
claim any right, title, or interest in the App, platform, software, or non-public elements;
remove, obscure, or modify proprietary notices; or
use the App or its content in a way that may infringe Digital’s or third parties’ rights.

13. User Communications, Support and Submissions

If the App allows you to contact support, submit requests, provide feedback, upload information, or otherwise communicate with Digital, a local seller, or service providers, you represent that:

you have the right to provide such information;
the information is accurate to the best of your knowledge;
the content does not violate applicable law or the rights of others; and
the communication is not fraudulent, abusive, defamatory, unlawful, or misleading.

We may use such submissions for platform operation, support, compliance, dispute handling, service improvement, fraud prevention, security, and related legitimate purposes.

Nothing in these Terms requires Digital to publish, display, respond to, or retain any user submission unless required by applicable law.

14. Support Roles

Support responsibilities are divided according to the nature of the issue.

Digital is responsible for technical support relating to:

access to the App;
account functionality;
platform operation;
technical errors;
app security;
privacy and account/data requests related to the platform.

The local seller applicable to the user’s country is responsible for support relating to:

product sales;
product availability;
order fulfillment;
delivery;
returns;
refunds;
consumer complaints;
PQR, Libro de Reclamaciones, or similar local complaint channels;
local commercial documentation; and
product-related customer service.

Relevant support routes may be made available in the App, through the Legal Documents section on Digital’s website, and/or through the applicable local seller’s Politicas page.

15. Third-Party Services and Operational Dependencies

The App may rely on or interact with third-party services, including, where applicable:

hosting and infrastructure providers;
messaging and push notification providers;
mapping and geocoding providers;
diagnostics, analytics, or security providers;
delivery or logistics providers;
communication service providers;
customer service tools;
payment providers, where payment methods are enabled; and
local operational partners involved in the execution of orders.

We are not responsible for third-party services except to the extent required by applicable law.

The inclusion of, reliance on, or integration with a third-party service does not mean that Digital guarantees or assumes responsibility for the independent terms, privacy practices, availability, performance, or services of that third party.

16. Privacy, Account Deletion and Data Requests

Use of the App is subject to our Privacy Policy, which explains how personal data is processed in connection with the App and the related digital platform.

Users may request access to, correction of, or deletion of their personal data as described in the Privacy Policy and in the Legal Documents section on Digital’s website.

Where the App allows users to create an account, Digital provides or will provide the relevant account and data request channels in accordance with applicable requirements, including the applicable in-app process and web-based request channel where required.

Deleting the App from your device does not automatically delete your account or associated personal data.

Some information may need to be retained after an account deletion request for legal, tax, accounting, regulatory, security, fraud prevention, audit, backup, dispute, complaint, or claim-handling purposes.

17. Suspension and Termination

We may suspend, restrict, or terminate access to the App or your account where reasonably necessary, including if:

you violate these Terms;
you provide false, inaccurate, or misleading information;
your use presents a security, fraud, abuse, operational, reputational, or legal risk;
you misuse the App, support channels, promotional features, complaint channels, or order tools;
we are required to do so by law, court order, regulator, platform requirement, or competent authority;
we need to protect the rights, safety, security, or operations of Digital, local sellers, service providers, users, or third parties; or
the platform or a relevant feature is being modified, replaced, suspended, or discontinued.

Suspension or termination of access to the App does not automatically cancel orders already accepted by the relevant local seller, unless expressly stated otherwise or required by applicable law.

18. Disclaimers

To the maximum extent permitted by applicable law, the App is provided on an “as is” and “as available” basis.

Digital does not warrant that:

the App will be uninterrupted or error-free;
all features will remain continuously available;
the App will meet every user’s expectations or intended purpose;
all information made available through the App will always be complete, current, accurate, or free from technical inaccuracies;
all products displayed through the App will remain available; or
all external services, local seller operations, logistics processes, or third-party systems will operate without interruption.

Nothing in these Terms excludes or limits any warranty, representation, right, remedy, or liability that cannot lawfully be excluded or limited under applicable law.

19. Limitation of Liability

To the maximum extent permitted by applicable law, Digital shall not be liable for indirect, incidental, consequential, punitive, exemplary, or special damages arising from or related to the use of the App.

Digital shall not be responsible for matters that fall within the sphere of responsibility of the local seller or its service providers, including, without limitation:

the sale of goods;
product quality or suitability;
product availability;
pricing or commercial availability;
delivery execution;
returns, replacements, refunds, retracto, PQR, Libro de Reclamaciones, or similar local consumer procedures;
local commercial or fiscal documentation;
consumer complaints relating to the purchase of goods; and
local regulatory, consumer, logistics, or product-related obligations.

Nothing in these Terms limits liability that cannot be excluded or limited under applicable law.

20. Indemnity

To the extent permitted by applicable law, you agree to indemnify and hold harmless Digital from and against claims, losses, liabilities, damages, costs, and expenses arising out of or related to:

your unlawful use of the App;
your breach of these Terms;
your misuse of the App, account, support channels, promotional features, complaint channels, or order tools;
information or content you submit through the App;
your violation of third-party rights; or
fraud, abuse, or misconduct attributable to your account.

This section applies only to the extent permitted by applicable consumer protection and mandatory laws.

21. Governing Law and Jurisdiction

To the extent permitted by applicable law, these Terms shall be governed by the laws of the Netherlands.

This governing law clause applies only to the use of the App and the platform-level relationship with Digital, and does not override any mandatory consumer or local law rights applicable to the sale of goods by the local seller in the user’s country.

To the extent permitted by applicable law, disputes relating to these Terms shall be subject to the competent courts of the Netherlands, unless mandatory law requires otherwise.

22. Changes to These Terms

We may amend these Terms from time to time.

The updated version will be made available in the App and/or in the Legal Documents section on Digital’s website, and the “Last updated” date will be revised.

Where required by applicable law, or where changes materially affect user rights or obligations, we may provide additional notice or require renewed acceptance.

Continued use of the App after an updated version becomes effective may constitute acceptance of the updated Terms, except where applicable law requires a different mechanism.

23. Contact Details

Digital Supremacy B.V.

Korte Lijnbaanssteeg 1, office 4548,

1012SL Amsterdam,

The Netherlands.

Technical support: support@dsupremacy.com

Privacy contact: privacy@dsupremacy.com

Legal Documents: dsupremacy.com/legal

Website: dsupremacy.com

Country-Specific Local Documents

Country-specific seller information and local commercial documents are made available through the applicable local seller’s Politicas page and/or through the Legal Documents section on Digital’s website.